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Forum Discussion
Orbi rbk50 not finding internet w optimum
Trying to set up orbi with optimum. Have modem (arris tm1602) not altice one. Says it cant detect internet. Help
The first step is to take a deep breath, power off both the Orbi and the modem.
Power on the modem and wait until the lights stabilize, which can be 2-3 minutes.
Make sure the yellow RJ45 (WAN) jack on the Orbi is connected to the one RJ45 jack on the modem.
Power on the Orbi.
Watch the lights at the top of the Orbi:
Here is what you should see: https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
If this does not work, do you have a computer with an ethernet jack that can be plugged directly into the modem?
If so, remove the Orbi, attach the computer and see if the computer connects to the internet.
No? There is a problem with the modem or the service.
Yes? Something else is going on.
This is the first setup for the Orbi? It was never placed into Access Point (AP) mode before?