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Rk1234's avatar
Rk1234
Aspirant
Dec 22, 2019

Orbi rbk50 not finding internet w optimum

Trying to set up orbi with optimum. Have modem (arris tm1602) not altice one. Says it cant detect internet. Help
Rk1234's avatar
Rk1234
Aspirant
Dec 26, 2019
Yes first time ever. Modem is just modem (no wifi). Modem works with old router. When I login to orbi it shows no isp being detected 0.0.0.0.
  • FURRYe38's avatar
    FURRYe38
    Guru
    Dec 26, 2019

    Be sure to power OFF both ISP modem and RBR for 30 seconds. Power ON the ISP modem first then let it sync, then power ON the RBR. You might walk thru the setup wizard first with a wired PC and web browser and see if the wizard correctly connects the RBR to the ISP modem. 

    Rk1234 wrote:
    Yes first time ever. Modem is just modem (no wifi). Modem works with old router. When I login to orbi it shows no isp being detected 0.0.0.0.

     

    • CrimpOn's avatar
      CrimpOn
      Guru
      Dec 26, 2019

      This is just a crazy idea, but when someone purchases a Orbi, it comes with 90 days of "complimentary" telephone support.  When the product is registered on the Netgear web site, there is link to "support". My Orbi was well past 90 days before I had any issues, so I have never had the fun of talking to Netgear support.  If you get to, please report how they solved (or did not solve) your issue.