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Forum Discussion
Orbi RBK50 Satellite Ethernet Ports Not Connecting to Devices
Hi There Folks,
Brand new NetGear Orbi RBK50 (or RBR50 as per the About section of the app).
Set this up last night, with the Router connected to my ISP provided Modem. (FYI - I am in the UK, my ISP is Virgin Media and I am using their Hub 4 on their 500 MB package).
My issue is with the Satellite Orbi. When I have my ethernet cables plugged into it, they won't won't connect to my LG 43UM7500PLA TV. The Ethernet Cables connect to my PS4 and ISP Provided TV Box, just not the TV.
The TV is currently connected via WiFi, but suffering performance issues. Has anyone else ever experiencd this with LG TVs and Orbo products?
Am on Firmware Version V2.5.2.4 (it upgraded last night when I set them up).
Any help is much appreciated!
3 Replies
Burakiosaurus wrote:I am in the UK, my ISP is Virgin Media and I am using their Hub 4 on their 500 MB package).
My issue is with the Satellite Orbi. When I have my ethernet cables plugged into it, they won't won't connect to my LG 43UM7500PLA TV. The Ethernet Cables connect to my PS4 and ISP Provided TV Box, just not the TV.
The TV is currently connected via WiFi, but suffering performance issues. Has anyone else ever experiencd this with LG TVs and Orbi products?Could you please clarify: the TV is currently connected to the Virgin Media Hub over WiFi, correct? My initial guess is that Virgin Media treats televisions "differently" than other devices.
Have you tried connecting the TV to the Orbi WiFi?
Apologies if there was any confusion.
I have my NetGear Orbi and the Satellite set up and working in my house.
The TV is in the room where the Satellite is.
The TV will connect to the Satellite Orbi via WiFi. It won't connect via ethernet cable, which I have got plugged in from the back of the Satellite Orbi to the TV. The TV won't recognise a 'Wired Connection'.
However, my PS4 and Virgin Media TV Box do recognise the wired connection from the Satellite Orbi.
Burakiosaurus wrote:I have my NetGear Orbi and the Satellite set up and working in my house.
...
The TV is in the room where the Satellite is.
The TV will connect to the Satellite Orbi via WiFi. It won't connect via ethernet cable, which I have got plugged in from the back of the Satellite Orbi to the TV. The TV won't recognise a 'Wired Connection'.
(Sorry I was the one confused). You are correct. The LG User Guide on page 7 indicates that the TV should automatically recognize the ethernet connection. (see attached file). Although it also mentions selecting the ethernet option if it does not. Maybe once it has activated WiFi, that selection "sticks" and it does not recognize an ethernet connection. Might be worth powering the TV off and then going through the setup steps again with the ethernet cable already connected?
It is a real puzzle that the WiFi connection is not "good" with the satellite and TV in the same room. That could be a function of where the WiFi antenna is on the TV in relation to the Orbi.
