Orbi RBK50 Satellite

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-port-forwarding-doesn-t-work/td-p/1984296/jump-to/first-unread-message

https://community.netgear.com/t5/Orbi/Solution-for-ORBI-RBK50-constant-disconnects/m-p/1998420/highlight/false#M106023

Has a factory reset and setup from scratch been performed since last FW update? 

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YKkkk wrote:

Model: Orbi RBK50

Firmware: Latest

OS: Windows

 

Hi everyone,

 

I'm YK from Singapore and i require some urgent assistance from the community over here today! Currently im using Orbi's RBK50 (Living Room) + satellite (Study Room). Today i attempted to connect my company's issued laptop to Orbi's satellite in the study room however the Internet connection keeps dropping despite the laptop reflecting "Connected". 

 

I manage to did some trial-and-error and isolated the issue to the compatiability of the Orbi's satellite with my company's laptop. This is because i manage to connect to the Orbi's Main Router without any issues unlike this connection to satellite issue.

 

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