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Forum Discussion
Orbi RBK50 Satellite
Model: Orbi RBK50 Firmware: Latest OS: Windows Hi everyone, I'm YK from Singapore and i require some urgent assistance from the community over here today! Currently im using Orbi's RBK50 (L...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-port-forwarding-doesn-t-work/td-p/1984296/jump-to/first-unread-message
Has a factory reset and setup from scratch been performed since last FW update?
YKkkk wrote:Model: Orbi RBK50
Firmware: Latest
OS: Windows
Hi everyone,
I'm YK from Singapore and i require some urgent assistance from the community over here today! Currently im using Orbi's RBK50 (Living Room) + satellite (Study Room). Today i attempted to connect my company's issued laptop to Orbi's satellite in the study room however the Internet connection keeps dropping despite the laptop reflecting "Connected".
I manage to did some trial-and-error and isolated the issue to the compatiability of the Orbi's satellite with my company's laptop. This is because i manage to connect to the Orbi's Main Router without any issues unlike this connection to satellite issue.
Does your laptop have an ethernet port?
If yes, see if the internet connection is stable when connected to the ethernet port on the satellite.
Are other devices connected to the satellite functioning correctly?
PS: trying to see if the problem is with the wireless backhaul connection between the RBR and RBS or with the WiFi connection of the device to the RBS ...
How far is the sat from the router?
alokeprasad wrote:Does your laptop have an ethernet port?
If yes, see if the internet connection is stable when connected to the ethernet port on the satellite.
Are other devices connected to the satellite functioning correctly?
PS: trying to see if the problem is with the wireless backhaul connection between the RBR and RBS or with the WiFi connection of the device to the RBS ...
Unfortunately my MBP does not have any ethernet port :/ But my 2x iPhone and Macbook Pro was able to connect to the satellite without any issue base on what i see in Netgear Orbi's interface.
