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Forum Discussion

Prestong87's avatar
Prestong87
Follower
Dec 08, 2018

Orbi rbk50 seems to be dead

My orbi router seems to be broken. The wan port when connected to my verizon modem seems to be dead as well. The light on the back of my verizon modem when there is an ethernet plugged in to a lan por...
Troubleshooting
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Dec 12, 2018

Hi Prestong87

 

Please hardwired a computer to the Orbi Router and check Local Area Connection / Ethernet Status. Does it say "Network cable unplugged"? "Unidentified Network"? "Connected - No Internet Access"? Kindly check as well if it has an IP address. Try accessing the orbilogin page, go to Advanced TAB > Statistics page. If WAN port status is blank then we could say that the router WAN port is defective. 

 

Regards, 
Blanca 
Community Team

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Dec 16, 2018

    Hi Prestong87

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

     

    Regards, 
    Blanca 
    Community Team