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Forum Discussion
rkarthik_75
Jun 13, 2020Aspirant
Orbi RBK50 shows 404 and 401 error codes but other routers don't - bad experience
Mobile phone, Smart TV, Andriod TV Box and laptop browsers showing 404 and 401 error codes or not loading up while using Orbi router - bad experience. Most websites are not loading after install...
- Jun 25, 2020
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
FURRYe38
Jun 13, 2020Guru - Experienced User
Try a reset and this time don't enable Armor or Circle. Seen some posts where Armor was enabled then disabled, yes problems still were seen until reset was performed then armor was not re-enabled.
rkarthik_75
Jul 06, 2020Aspirant
Armor and Circle is not enabled and was enabled first time app was installed as part of first time installation. The Armor trial period is showing as activated in the ORBI app dashboard. Tried many attempts resetting the RBK50 router pressing the small button hole at the back and rebootted the router using the app and still same issue exists - 404 and 401 error codes in all smart devices, phones, tablets etc. shown in browser.
Just FYI, the Satellite and Router are synched and that is not an issue.
- FURRYe38Jul 06, 2020Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
rkarthik_75 wrote:Armor and Circle is not enabled and was enabled first time app was installed as part of first time installation. The Armor trial period is showing as activated in the ORBI app dashboard. Tried many attempts resetting the RBK50 router pressing the small button hole at the back and rebootted the router using the app and still same issue exists - 404 and 401 error codes in all smart devices, phones, tablets etc. shown in browser.
Just FYI, the Satellite and Router are synched and that is not an issue.