Forum Discussion

Aspirant

Jun 13, 2020

Solved

Orbi RBK50 shows 404 and 401 error codes but other routers don't - bad experience

Mobile phone, Smart TV, Andriod TV Box and laptop browsers showing 404 and 401 error codes or not loading up while using Orbi router - bad experience. Most websites are not loading after install...

FURRYe38
Jun 25, 2020
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

LeBob

Initiate

Jun 25, 2020

Hi Karthik,

I've had a similar symptom after having unplugged the 3 devices of RBR 50 for changing my internet box.

When restarting everything

- connection to anything was perfect from the box wifi

- connecction to many websites was impossible (login page + 401 authorization denied) for devices connected to one of the satellites. YET (check it may be) if I forced https://thetargetsite.com in the browser (instead of only "thetargetsite.com" whatever browser on whatever device) it worked.

At the same time I noticed that the Orbi device map showed that this satellite was not linked to the router device, but was linked to the other satellite, which was itself linked to the router linked to the box (daisy chain kind of)

I rebooted this only satellite, which then connected to the router (map in the Orbi app) and not to the other satellite and everything went back square.

I guess the sequence of initialization of the router and the satellites matters.

No idea of why https goes through the filter. Obviously a security setting somewhere.

My2c

rkarthik_75

Aspirant

Jul 06, 2020

Hi LeBob Bob

Thanks. The issue about 404 and 401 error codes is that it shows up whenever I'm browsing and not just when I strart a new website address to be input.

For e.g. whenever a link is clicked in an email, newsletter, or link within a wesbite and infact any action is routed for filter. I have replied in another reply to the same post the how it happens.