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Forum Discussion
GamerXYZ
Sep 04, 2017Tutor
Orbi RBK50 SSID not in list
I'm trying to set up the Orbi RBK50 system (so, to be clear: it's new and straight out of the box). The first 2 steps in the quick-start guide went without a hitch: I end up with a blue light. But th...
- Sep 07, 2017
Well, if you can reach the login screen but cannot log into the router using the default username/password then something is very wrong. If done properly, the reset will restore the default login credentials. You must hold down the reset button for a long time until the power LED starts blinking amber for the reset to be effective.
st_shaw
Sep 05, 2017Master
Try resetting the Orbi units using a paperclip inserted into the reset hole on the back.
GamerXYZ
Sep 07, 2017Tutor
Thanks for the reply. Unfortunately, the reset button didn't solve the problem
- st_shawSep 07, 2017Master
Well, if you can reach the login screen but cannot log into the router using the default username/password then something is very wrong. If done properly, the reset will restore the default login credentials. You must hold down the reset button for a long time until the power LED starts blinking amber for the reset to be effective.
- GamerXYZSep 07, 2017Tutor
Well, as said I can only reach the login screen when connecting directly with an ethernet cable, but not through WiFi since I can't connect to its WiFi signal in the first place. So, not accepting the username and password is very likely part of the problem why the WiFi signal doesn't show up in the network list.
However, it seems I may not have held down the reset button for long enough, so I'll try that tomorrow (due to how late it is here now), hopefully that fixes it.- GamerXYZSep 09, 2017Tutor
Completely forgot to update this topic with how it went: the system is now fully functional, turned out I indeed just needed to hit the reset button until the power button started flashing. Thank you very much, everyone!
- s22tranSep 19, 2017Aspirant
What is considered holding the reset button down for a long time? Sometimes I hold down the reset button for a second and it starts to blink amber and sometimes I hold it down for what seems like minutes and it doesn't change from green to amber at all. I can't tell when I am resetting it or not, but in either case I have trouble with the SSID not showing up in my network list for like a half hour. Thanks. Is that normal or should the SSID appear almost instantly?
- martyfpSep 19, 2017Luminary
You need to press the reset button for a few seconds - until it blinks amber. If it does not blink then try again, ensuring that you get a good contact with the button (I use a bent paperclip).
When rebooting, it takes maybe a minute or so for the Wifi to come up and stabilize properly before you can connect. Half an hour sounds excessive.