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Forum Discussion

Mdkart's avatar
Mdkart
Tutor
Apr 06, 2018

Orbi RBK50 total failure (ring led blink white)

Hello, I need some help. My netgear orbi router rbk50 led ring blinks white this evening. The router doesn't works at all (either on wire or wireless connection). Seems it's a total failure. I've tr...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 07, 2018

Let us know how it turns out.

 

Good Luck.

 

Mdkart's avatar
Mdkart
Tutor
Apr 08, 2018

For sure.

I will contact the Netgear support tomorrow and let you know.

Thank you

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 08, 2018

    Good Luck.

     

    • Mdkart's avatar
      Mdkart
      Tutor
      Apr 09, 2018

      I have contacted the support today. They made me do some tests with the reset button. Then they sent me the instructions for the tftp firmware update.

      It didn't work.

      They told me they will contact me soon after they will have the engineer's opinion.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 09, 2018

        Good to hear. Hope they will get you an RMA. Sorry the recovery didn't work out.

         

        Keep us posted.