Orbi RBK50 VPN Apple Amazon Issue

Any progress on this? 

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j66 wrote:

I have a question about our Orbi RBK50 and unable to find an answer in the community.

 

We recently switched ISP companies.  Previously, Orbi worked great.  No issues.  All connectivity fine.

 

ISSUE

With the new ISP, connected Orbi to their router and the following errors immediately occured with devices connected via wifi to the Orbi.

All Apple products (iPhone and iPad) no longer download from the Apple Store (shows an app needs an update, click on update, and it bounces back to home screen with an error that we aren't connected to the internet)

Amazon Prime on any device (smart tv, phone, Alexa) no longer plays.  Receive an error that it either "timed out" or aren't connected to the internet.

VPN (third party) installed on above Apple products will connect occasionally (sometimes quickly as before, sometimes times out and says that server stopped responding).

 

When connecting to the wifi with the new ISP (and bypassing my Orbi connection) all of the above work normally (and like they did with my previous ISP).

 

FIX

Technician for new ISP is unable to fix and has not heard of this issue before.

 

I factory reset our Orbi (and satellite) and this fixed the problem completely, until we had power loss from a storm.  When it came back up, same problem.  However, this time the factory reset of Orbi did not correct the issue.

 

I appreciate any help.  At a loss here.

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