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Forum Discussion
[Orbi rbk50] warranty problem-being purchased from an unauthorized reseller
I bought an orbi(rbk 50) in eBay. It was a new product(new other) and was an auction. However, the rbs50 is not connected. The white LED continues to blink and the router is not connected. Netgear ...
Where should I send it?
And what data should be sent?
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I just checked the e-mail from Netgear and sent a reply.
After all, Netgear's current position is to throw away the product. There is no guarantee, and repair can not proceed.
One choice is left. That is, the product has to be discarded.
Though not many, I have tried AS procedures a few times. But this is the first time.
Is any company's product not the pride of its own company?
I can hardly understand Netgear, which lets the customer discard the new product.
What kind of global maker does this?
wizzang Netgear's policy is the same as the vast majority of electronic manufacturers.
You bought the product online, from an unauthorized seller, and it was probably used because part of the product was previoulsy registered to another user. If you want warrranty service you must buy from an authorized reseller, and the warranty applies only to the original purchaser.
If Netgear does anything for you, it will be a courtesy from Netgear.
From Netgear's warranty page: https://kb.netgear.com/1113/Warranty-Return-Policy
- Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage.
- Warranty is for the original purchaser only and is not transferable