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Forum Discussion
borwornsuk
Apr 11, 2018Aspirant
Orbi RBK50 was disconnected from Satellite and couldn't connect again
Hello, I bought Orbi RBK50 around 4-5 months ago and it used to work perfectly until last week. I found out that my devices couldn't connect to wifi which used to work smothly. Because my Ro...
FURRYe38
Apr 11, 2018Guru - Experienced User
When you upgraded to v2.1.3.4, did you perform a factory reset on both router and satellite then set up from scratch? This needs to be done for this version of FW.
What is the Mfr and model# of the ISP modem the router is connected too?
What channels are you using? Auto? Try setting 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Set 20/40Mhz Coexistence to 40Mhz only.
Disable MIMO, Daisy Chaing and Fast Roaming and IPv6 on the router to test.
1400sq ft is a bit small for a Orbi system and satellite. Depending where the router is placed, centrally or at an opposite end of the home with the satellite at the other. You might try using the Orbi router alone placed centrally and see how it works.
- tsigApr 12, 2018Luminary
When you upgraded to v2.1.3.4, did you perform a factory reset on both router and satellite then set up from scratch? This needs to be done for this version of FW.
I've seen you say this several times, and it simply isn't true. My system auto updated to the latest version of the firmware on its own and everything has been just fine. It may be a step to take if you have issues, but it certainly isn't a requirement.
- FURRYe38Apr 12, 2018Guru - Experienced User
May for you and others, thats fine. Others have said that factory resets have fixes there continued problems with this FW. I have information as well that says it should be done for this version.
Enjoy.
tsig wrote:When you upgraded to v2.1.3.4, did you perform a factory reset on both router and satellite then set up from scratch? This needs to be done for this version of FW.
I've seen you say this several times, and it simply isn't true. My system auto updated to the latest version of the firmware on its own and everything has been just fine. It may be a step to take if you have issues, but it certainly isn't a requirement.