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Orbi RBK50 with satellite showing "no internet" when joining network.
Hi all, I have had my Orbi RBK50 and RBS50 satellite since November 2016 and its been great, over the last week and a half its turned to rubbish, I suspect it was after the latest firmware update V2....
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.I recommend that you manually re-load v44 and the factory reset and setup from scratch to see if this helps with the issue your seeing. There have been issues with Autoupdate and others seeing bad behavior. Doing a factory reset seems to resolve this for v44.
Re-load the RBS first then the RBR. Reset and setup from scratch.
I saw no issues after doing this process on v44.
jasonbb wrote:
Hi all, I have had my Orbi RBK50 and RBS50 satellite since November 2016 and its been great, over the last week and a half its turned to rubbish, I suspect it was after the latest firmware update V2.3.1.44 because the timing looks to be about right?
What started happening was my iPhones and iPads started dropping off the network all the time, if you go into network setting it says connected to the orbi network but under it says No internet connection, the thing is I have some other iPads and devices on the network with the internet working just fine, one of my Mac laptop's was connected and the other was not so its really weird, the satellite was also dropping off.
A bit over a week ago after some research it said to reset the network and start again. The next day (Wednesday) I had some work going on with my network so he reset the Orbi and re set it up in AP mode as they installed a new Pakedge router with a Control4 upgrade, it worked really well for about 5 days and has now gone to dropping off constantly, I can't connect the satellite now either.
I read it should be set up in router mode but the Pakedge router is now in between the internet connection and the Orbi, please help.
Thanks guys, I woke up this morning and everything was working as it should, when I get home I'll apply some of the suggested changes and hope for the best. Thankfully I'm in a low-density residential area so there are only 2 other networks in range.
Did you factory reset both RBR and RBS after v44 was applied as setup from scratch?
Let us know how it goes...
jasonbb wrote:
Thanks guys, I woke up this morning and everything was working as it should, when I get home I'll apply some of the suggested changes and hope for the best. Thankfully I'm in a low-density residential area so there are only 2 other networks in range.
Hi, I didn't do a factory reset after the last update on Tuesday night, it was factory reset the previous Wednesday while running .44, all of yesterday it was back and working as it should with the salellite connected, I am going to monitor it and see how it goes over the next few days.
I didn't factory reset it the other night as it was really late and didn't want to have to reset up all my Lifx globes again, if I have further issues I will try another reset.
Thanks for your help.
Be sure to do a Back up configuration to file. So if you need to do another reset, you can save time by loading the back up from file.
jasonbb wrote:
Hi, I didn't do a factory reset after the last update on Tuesday night, it was factory reset the previous Wednesday while running .44, all of yesterday it was back and working as it should with the salellite connected, I am going to monitor it and see how it goes over the next few days.
I didn't factory reset it the other night as it was really late and didn't want to have to reset up all my Lifx globes again, if I have further issues I will try another reset.
Thanks for your help.
Thanks for the tip, I didn’t know what that was about.