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MyOrbiGear's avatar
MyOrbiGear
Initiate
Mar 15, 2020

Orbi RBK50

My smart garage door opener requires my phone to be on 2.5ghz to sync to the internet for the first time. How do I temporarily turn off 5.0ghz or move my phone to over to 2.5ghz or ... you understand? Am I out of luck and need to get a new router or is there a fix? I like the orbi router but I choose the garage door opener over this mesh WiFi system at the moment. Thanks

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  • tomschmidt's avatar
    tomschmidt
    Virtuoso
    Mar 17, 2020

    I really wish that NG would publish this in their Knowledge Base.

     

    Try this method which works for most IoT devices that require your smart phone to also be on the 2.4GHz frequency to configure their WiFi.

    1. Launch a web browser from a computer or mobile device that is connected to the Orbi network.
    2. Enter orbilogin.com or 192.168.1.1 (IP address of your router's LAN port).
    3. The login window opens, enter username "admin" and the password that you configured for your router.
    4. Click Advanced > Advanced Setup > Wireless Settings.
    5. Uncheck the box "Broadcast SSID" for the 5GHz frequency and click Apply to save the settings.
    6. Confirm that your smartphone is connected to the 2.4GHz frequency. If it is still connected to the 5GHz frequency, then "Forget" the WiFi network for your SSID, then reconnect to it and enter your SSID password. Now your smartphone should be on the 2.4GHz frequency.
    7. Try connecting your IoT device to the Orbi network per its setup instructions.
    8. If it works, re-enable the broadcast SSID option for the 5GHz frequency. Turn Airplane mode on your smartphone on and back off and your phone should reconnect to the 5GHz band like before.