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ImHi2's avatar
ImHi2
Initiate
Oct 12, 2020
Solved

Orbi rbk50

 

WHEN I CONNECT MY ORBI TO MY NBN MODEM THE APP DOESNT CONNECT TO IT AND IT SHOWS UP ON MY IPAD AND PHONE IN SETTINGS (NETWORK) AS ORBI78 BUT THE TAG UNDER SHOWS NETWORK ORBI68 AND THUS THE APP CANT CONNECT TO IT AND THE PASSWORD DOESNT WORK FOR 78 ANY IDEAS? tHANKS GAVIN


  • ImHi2 wrote:

     

    WHEN I CONNECT MY ORBI TO MY NBN MODEM THE APP DOESNT CONNECT TO IT AND IT SHOWS UP ON MY IPAD AND PHONE IN SETTINGS (NETWORK) AS ORBI78 BUT THE TAG UNDER SHOWS NETWORK ORBI68 AND THUS THE APP CANT CONNECT TO IT AND THE PASSWORD DOESNT WORK FOR 78 ANY IDEAS? tHANKS GAVIN


    This is strange. Did you purchase your Orbi new or used? If you see the WIFI ORBI78 as a valid SSID but your sticker shows ORBI68, try factory resetting the router? The sticker should match and give you the info you need, unless the sticker was replaced.

    You could also use a PC or laptop and directly connect via network cable to configure the Orbi. If you factory reset the Orbi the default username/password is typically admin for username and password for the password to get into the router.

3 Replies


  • ImHi2 wrote:

     

    WHEN I CONNECT MY ORBI TO MY NBN MODEM THE APP DOESNT CONNECT TO IT AND IT SHOWS UP ON MY IPAD AND PHONE IN SETTINGS (NETWORK) AS ORBI78 BUT THE TAG UNDER SHOWS NETWORK ORBI68 AND THUS THE APP CANT CONNECT TO IT AND THE PASSWORD DOESNT WORK FOR 78 ANY IDEAS? tHANKS GAVIN


    This is strange. Did you purchase your Orbi new or used? If you see the WIFI ORBI78 as a valid SSID but your sticker shows ORBI68, try factory resetting the router? The sticker should match and give you the info you need, unless the sticker was replaced.

    You could also use a PC or laptop and directly connect via network cable to configure the Orbi. If you factory reset the Orbi the default username/password is typically admin for username and password for the password to get into the router.

    • ImHi2's avatar
      ImHi2
      Initiate

      SOLUTION SPOT ON RANG AN EXPERT AND HE GOT IN VIA MY PC AND RESET IT AS YOU SUGGESTED AND AND NOW WORKS FINE. THANK YOU . SORRY ABOUT CAPS BUT MY KEY BOARD IS CACTUS LIKE ME. LOL CHEERS