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Forum Discussion
Orbi RBK52w RMA return issues
I'm looking for advice on completing a RMA since the customer support representatives don't seem to be able to help or rather, don't have care or try. I received my new Orbi RBK52W yesterday and in ...
CrimpOn wrote:Products are generally returned to the place that sold them. Did you purchase the product directly from Netgear?
Amazon and Costco take products back, "no questions asked."
p.s. RBK52W is not a product number that I recognize. Maybe there was a typo?
Sorry, that's the system number, it's the RBR50 and I bought it from store.netgear.com. I'm assuming that since I didn't get told anything else, I'm need to pack up the whole system and return it which just adds more weight and expense to the cost.
I'm more angry with myself for giving Netgear a second chance. I should have stuck to the original plan of "Not Netgear, Not EVER" but because a mesh system really was the solution that worked best and the marketing I read really sounded like it would be the best option available, I caved and now here I am.
It's the fact that I've got to spend more money before I ever get to use the damn thing once! Either way, I lose money and that's just not okay but if that's the lesson, I guess I'll learn it and share it as often and to as many people as I can.
In my opinion, the system was essentially DOA (Dead On Arrival) if the required firmware update from the factory bricked the router. They should cover return shipping for the RMA in a case like this. Contact them and ask for it, as they will not offer you free return RMA shipping unless you as for it.
Good luck.
tomschmidt wrote:In my opinion, the system was essentially DOA (Dead On Arrival) if the required firmware update from the factory bricked the router. They should cover return shipping for the RMA in a case like this. Contact them and ask for it, as they will not offer you free return RMA shipping unless you as for it.
Good luck.
Tom: Thank you for the advice, I will follow up with Support and make that request. I appreciate you taking the time to respond.