NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
orbi RbK53 - losing internet every night @ 10:00 PM
Is anyone else losing all internet connectivity on all wired/wireless interfaces every night at the same time? wifi is up. speed test works. nslookup against the router and an external dns like 8.8.8...
What Firmware is currently loaded?
TM1602 modem?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Latest firmware, Router Mode, size of home is irrelevant, we don't lose wifi. We lose Internet outbound (but DNS still works). Router and sateltites location irrelevent, but all are well within 30 feet.. Channel seems irrelevant since wifi is not a problem internally.
*** Interesting obsservation last night. Same behavior after disabled an account on Circle ****Paused internet on single profile and all internet stopped for all devices. Immediately unpaused Internet and single profile and all Internet connectivity restored. I suspect Circle is buggy and will try and re-create with debug logging enabled.
There may be a coorelation between pausing the Internet for profiles in Circle and losing Internet for everybody. Last night we lost internet shortly after pausing three profiles. Then I unpaused via circle and no help. Followed by reboot router via Orbi app and Internet connectivity restored. Didn't enable logging. But I will soon. Was on-call all week and too damn tired to work on this...also got a note from Netgear support, I have to reach out to them.
