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Peterk81's avatar
Peterk81
Aspirant
Apr 17, 2020

Orbi RBK53 constant disconnects and slowness

I recently purchased the ORBI RBK53 from costco and it has been nothing but problems since I've owned it. I work from home and it is important to be available and connected via vpn to work. I get dis...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 17, 2020

30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

25 feet maybe too close. 

 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Please try a factory reset and setup from scratch with the RBR and RBS.

 

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

  • Anonymous's avatar
    Anonymous
    Apr 17, 2020

    waste of time

    • Peterk81's avatar
      Peterk81
      Aspirant
      Apr 17, 2020
      Retired_Member wrote:

      waste of time

      What is?

      • Anonymous's avatar
        Anonymous
        Apr 17, 2020
        Peterk81 wrote:
        Retired_Member wrote:

        waste of time

        What is?

        Dozen and dozen of questions.     Carry on

         

        you upgraded and then reverted and it's still broke ?

         

        how is dozen of questions going to fix it?

  • Peterk81's avatar
    Peterk81
    Aspirant
    Apr 17, 2020

     

    Thank you for the reply. My ISP is charter and I currently have the Spectrum E31T2V1 cable modem. I have the 200mbps plan 

     

    I performed a factory reset yesterday and also have the following settings set:

    ipv6 disabled

    Upnp disabled

    armour disabled

    daisy chain enabled

    Beam forming enable

    MIMO enabled

    Wmm enabled

    2.4 channel 1 & 6

    5 channel 48

    Changed domain name server to 8.8.8.8 

    I have tried distances between 25-40 feet. There was no improvement but the further away, the slower the speeds. I am sure there are other settings i tried that i have not listed

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 17, 2020

      uPnP should be enabled. 

       

      So are you getting disconnects with just the RBR or with the entire system? 

      Peterk81 wrote:

       

      Thank you for the reply. My ISP is charter and I currently have the Spectrum E31T2V1 cable modem. I have the 200mbps plan 

       

      I performed a factory reset yesterday and also have the following settings set:

      ipv6 disabled

      Upnp disabled

      armour disabled

      daisy chain enabled

      Beam forming enable

      MIMO enabled

      Wmm enabled

      2.4 channel 1 & 6

      5 channel 48

      Changed domain name server to 8.8.8.8 

      I have tried distances between 25-40 feet. There was no improvement but the further away, the slower the speeds. I am sure there are other settings i tried that i have not listed