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Forum Discussion
ORbi RBK53 Dropouts & Logs
So, unfortunately I paid a lot of money for this rbk53 system. It worked great for about 2 weeks and then nothing but dropouts and resets later I would really like a solution. I am using virgin m...
kevin_gee wrote:So, unfortunately I paid a lot of money for this rbk53 system. It worked great for about 2 weeks and then nothing but dropouts and resets later I would really like a solution.
I'm no tecchy, so I really need to know where to find the logs for the orbi system so I know what is at fault, the orbi or my internet connection.
Netgear provides 90 days of "complimentary support" with the purchase of an Orbi system. There is a link on the product registration page to "Contact Support". Since you paid for it, that is one possibility to consider.
Orbi "logs" are not part of the Orbi "app" interface. There is a debug facility on the Orbi web interface which produces tons of information. Whether any of the data is relevant to your situation is a question better addressed by Netgear support. I just produced a debug file from my Orbi while researching a different issue, and the quantity of data is overwhelming.