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Forum Discussion
ORbi RBK53 Dropouts & Logs
So, unfortunately I paid a lot of money for this rbk53 system. It worked great for about 2 weeks and then nothing but dropouts and resets later I would really like a solution. I am using virgin m...
kevin_gee wrote:So, unfortunately I paid a lot of money for this rbk53 system. It worked great for about 2 weeks and then nothing but dropouts and resets later I would really like a solution.
I'm no tecchy, so I really need to know where to find the logs for the orbi system so I know what is at fault, the orbi or my internet connection.
Netgear provides 90 days of "complimentary support" with the purchase of an Orbi system. There is a link on the product registration page to "Contact Support". Since you paid for it, that is one possibility to consider.
Orbi "logs" are not part of the Orbi "app" interface. There is a debug facility on the Orbi web interface which produces tons of information. Whether any of the data is relevant to your situation is a question better addressed by Netgear support. I just produced a debug file from my Orbi while researching a different issue, and the quantity of data is overwhelming.
ive now got my home hub 3 router now set as a modem and the orbi as router. it too many many attempts from the oribi to see the internet, and eventually it worked, took about 20 retrys. I knew I had it setup correctly. So it eventually connected.
I'll see how this goes for a while and monitor
I do have an r7800 x4s but I dont want to use the orbi as an AP but then again the qos is good, I dont think the orbi uses it but I'll see how it goes with throttling before i make anymore changes
Sometimes you have to turn OFF the modem and RBR for 30 seconds then back on with the modem first, then the RBR lastly.
Glad you got it going finally. Let it run for a while and see. You should be ok.
i cant work like this, I think I'll have to go back to continual disconnects.
I plug up my homeplugs to the orbi and it doesnt even recognise any of them even connected. I connect sky cable, and it says sky wired. I connect homeplug and nothing.
What are NG thinking making pish like this ?
had this crap for over 90 days unfortunately
So try the modem in router mode and set the Orbi for AP mode and see how it goes.
Contact NG support for additional help and information.
Good Luck.So, im back to plain old drop outs again.
That was a full 12 hrs I suffered with this yesterday. Finished at 4am as both myself and partner are working from home we need a network connection. Took about 3 hrs for it to go back to normal, the orbi wouldnt connect, eventually it did. I'm scared if it ever has to have a reboot. Surely I can have this trouble from other 'Mesh' systems for half the cost. ?
My ISP router always had its wifi turned off, both 2.4 and 5g. There's no interference.
I'm going to stick with this for now, once things are less busy here I'll send this crap back to amazon and get something just as crap and save money.
I do appreciate the help though, thanks for that.
Disable daylight saving in settings and there will be no more dropouts.
Hmmm haven't seen this with mine. Daylight savings is enabled. Could be something else...that is effecting DST...
I just checked my settings and the Netgear had the wrong time for my location.
Literally, Netgear don't know what time it is :-)
I am too much of a realist to suppose that setting the right time will fix all my problems, but alas one can dream.
Is DST enabled on the RBR? Time zone set correctly?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
