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Forum Discussion

PhilCo's avatar
PhilCo
Initiate
Sep 15, 2018
Solved

ORBI RBK53

EVERY WEB SITE I VISIT TELLS ME THAT "AUTHENTICATION IS REQUIRED . A USERNAME AND PASSWORD ARE BEING REQUIRED BY "XXCXCC.COM"(OR WHATEVER THE SITE NAME IS).

THE SITE SAYS NETGEAR. ORBI

 

this is a new problem!

  • Hi PhilCo, 

     

    Welcome to NETGEAR Community! 

     

    Does it affect all devices that are connected to the network? Please try to clear browsing data on your browser settings. 

     

    Regards, 
    Blanca 
    Community Team

3 Replies

  • What FW is currently loaded?
    What is the Mfr and model# of the IP modem the Orbi is connected too?

     

    Not everyone is having this problem...

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi PhilCo, 

     

    Welcome to NETGEAR Community! 

     

    Does it affect all devices that are connected to the network? Please try to clear browsing data on your browser settings. 

     

    Regards, 
    Blanca 
    Community Team

    • PhilCo's avatar
      PhilCo
      Initiate

      Hi all. thanks for the help, it turns out that the Orbi wanted me to log back into Admin in order to accept the changes I had made.  While this is understandable that this might be needed, it was not very clear from the message that was what I needed to do.  I finally found the answer buried deep in the on-line documentation--which was not a very helpful place for it to be.