NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBK53
Hi folks, I’m new to this so apologies if anything is repeated elsewhere!
1. I’m unable to download any App updates to our Mac phones/ iPads...and have to switch to another router to do that...any...
What is the orbi attached to?
Usually when this problem arrises its because the orbi is hooked to a modem/router combo device is having issues with double nat or is using an incorrect dns setting.
What modem are you using? Model and firmware help:
What firmware is your orbi on?
Are you using custom dns settings?
It’s connected up to a box com router as it’s fibre to house and can’t link directly to orbi. It’s a 844G/854/G Giga centre for what it’s worth...SSID CXNK0059794D ONU MAC 44657F1159AB...does that help?
Firmware 2.3.1.48....pretty much brand new I believe?
MN777 wrote:
It’s connected up to a box com router as it’s fibre to house and can’t link directly to orbi. It’s a 844G/854/G Giga centre for what it’s worth...SSID CXNK0059794D ONU MAC 44657F1159AB...does that help?
this does help. that device is a combo device so it leans towards this being an issue using 2 routers. See double nat post at the bottom. You have 2 options.
1. Place your Giga Centre in passthrough/modem only mode. (contact your provider for best way to do this) and leave your orbi in router mode. this preserves your options to use disney circle or Armour.
2. leave your Giga Centre as router and place your Orbi in access point mode. Probably the simpliest option. You would only use the orbi for wifi basically. If you choose to go this route, turn off the wifi on the Giga Centre to reduce interference.
https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point