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Forum Discussion
Orbi RBK53S having blocking outgoing connections from Synology NAS
Guys I need some help, I've recently been suffering with a problem whereby my Synology NAS (DS918+) is unable to access the internet (to update DDNS data, etc) This has worked fine for 9 months but ...
Well I got a final reply from Netgear, after this I'm giving up chasing:
Basing from the response I got, there was no explanation why your issue got resolved all of a sudden but they did confirmed the cause and is already working it with Bitdefender team to get it addressed. Furthermore if the issue would reoccur we can still open a new ticket and re-escalate the case to them to get an update of the fix.
Well the issue has returned for me alas so I'm having to turn Armor of again I chased Netgear again ventimg much annoyance:
I did raise a ticket with Bitdefender (1007084068) on Thursday and I'm yet to receive a response from them.
I do understand these things can take time to resolve it is just very frustrating to have Armor as a useful defensive tool but having to disable it to allow my NAS to be fully operational and my forum to run.
I do feel that if I hadn't gone through the pain of reporting / testing this issue it'd just be ignored. It seems of the people who have reported the issue I'm the only one who has fought it through and gained any response at all.
I do wish now I'd not renewed the Armor subscription in December (when the issue seemed to be hitting me).
Anyway for now I'll leave Armor turned off and once (if) it is ever fixed I'll be looking Netgear / Bitdefender to extend my Armor subscription for the time the problem has been in place (since August last year).......
Anyway I'll continue to be as patient as I can and hope that eventually beta (or release) firmware is made available to resolve the issue.
They came back with:
This is acknowledged, once the Issue is fixed we can request for the unused Bitdefender subscription to be extended because of the Issue.
For now what we really need is just to wait for updates from both sides Bitdefender and Netgear.
I really appreciate you being patient about this. Meanwhile what I can do is to keep the case open for now since the Isssue is not yet fixed.
Bitdefener came back to me asking for debug / logging data and I sent on a portion of the data I had originally sent to Netgear (no reply to that yet), but I did inform Netgear support of their response. Interestingly I then got the following reply:
We are checking if we can provide you with the release date for the fix and if we can provide you the file you requested. Please stand by for an update.
Which has me intrigued.... Beta firmware maybe?
To help resolve this issue and to force the NAS to 'reappear' in Armor I've had to make it appear as a new device so I have changed the LAN port, network IP address etc.
The NAS is now appearing as a different device type so I'm hopeful it might make a difference.