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Forum Discussion
LoboTommy
May 21, 2020Luminary
orbi rbr 20 wifi lost
this one is a puzzle to me. Network became tremendously unstable again. had to factory reset and set up from scratch. had a hard time getting the router back online, same with the satellites (rbs20-ie...
LoboTommy
Jun 03, 2020Luminary
ok, forget about the laptop. it's the whole orbisystem and wifi now. now everything falls on and off
FURRYe38
Jun 03, 2020Guru - Experienced User
Has a factory reset and setup from scratch been performed since last FW update?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Enable Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
After you do a full reset on the RBS and RBR.
If any of this fails to resolve the problem, make contact with NG support and ask about an RMA if thats an option.