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Forum Discussion
Hsm81
Aug 03, 2019Follower
Orbi RBR 20
I just set up my Orbi network a week ago. Everything was fine until two days ago it starts telling me the internet is not detected. I’ve tried rebooting and resetting up the Orbi. Now i go through set...
CrimpOn
Aug 03, 2019Guru - Experienced User
My first step would be to replace the ethernet cable going from the WAN (yellow) port on the Orbi to the modem.
Second step would be to connect a laptop (or desktop) directly to the modem, power off the modem, and restart it.
If the computer works when connected directly to the modem, and you have switched the cable without success, I would call Netgear support. New systems get 90 days free support.
If Netgear can't help, back to the store it goes!