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Forum Discussion
LeifA
Apr 20, 2021Apprentice
Orbi RBR 50 - no download speed
Hi! When I installed a new 4G modem/router the function Test my speed in Orbi only tests upload speed, donwload stays at 0.0 (and ping is also 0.0). Everything else seems to work as before and othe...
- Apr 20, 2021
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
LeifA wrote:Hi!
When I installed a new 4G modem/router the function Test my speed in Orbi only tests upload speed, donwload stays at 0.0 (and ping is also 0.0).
Everything else seems to work as before and other speed tests that use the Orbi WiFi works fine.
Testing with Orbi speedtest gives me a better value for the incoming speed from the modem.
Any suggestions why?
Regards
Leif
FURRYe38
Apr 20, 2021Guru - Experienced User
I'd contact your ISP and have them help you ensure there modem is configured correctly and is working. If the RBR is in AP mode, it should get internet services from the ISP modem/router if using a good quality LAN cable.
LeifA
May 15, 2021Apprentice
Now I have removed the other router and is running my Orbi RBR 50 directly on the 4G modem, but the problem still persists.
The upload test in the Orbo app works fine but no download test is performed, it shows 0.00 on both my iPhone and iPad.
No problem with other speedtest.
Regards
Leif