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Forum Discussion
ORBI RBR 50 Dissconnects
My husband bought this product but forgot to connect to the support within the 90 days and now we have this product that never worked as it should. As soon as we are adding the satellite to the netwo...
Thank you Furree38,
Unfortunally did not your suggestion help.
We do not have a modem, wi got fiber, I'm not sure what that device is called :-). I do not think that should be the problem since it works when I'm not adding the satelitte. I have a big house and it is beacuse of that I'm bougt the satelitte but no matter how close I am to the router everything drops when adding the satelitte. I think there are a hardware problem with the satelitte and I need to contact the shop and return the crap.
IF there is a problem when adding the satellite, then contact NG support and see about replacement of the Satelite. Try another Satellite and see if it still happens. Could be a bad sateliite unit. Or Router unit.
Good Luck.