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Forum Discussion
kwonkor
Nov 26, 2018Aspirant
Orbi RBR 50 no internet connection
My orbi worked find till yesterday, and todat just it died with no reason.
I can connect the internet through the modem to pc directly, but If I plug the cable modem to orbi and to pc then no signa...
FURRYe38
Nov 26, 2018Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Have you tried a factory reset on the Orbi router then walk thru the setup wizard?
Can you still access the routers web page?
Is the top LED giving any color indication?
- kwonkorNov 26, 2018Aspirant
It's v2.2.1.210
I'm using Arris SB6183 modem with xfinity.
I have clicked reset button twice and giving me steady white color LED. If I do the troubleshoot on window, it keeps blinking white. No purple.
I have not tried to go into routers webpage. shoud I?
- kwonkorNov 26, 2018AspirantIf i try to log in to 192.168.1.1, it keep checking the intetnet connection and ask me to re-connect
- FURRYe38Nov 26, 2018Guru - Experienced User
Is the WHITE led on top blinking or pulsating?
Yes try the routers web page at 192.168.1.1
- kwonkorNov 26, 2018AspirantIts steady white light. But i cannot get into router website. Pc read the cable connected, but no internet signal.