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Forum Discussion

kwonkor's avatar
kwonkor
Aspirant
Nov 26, 2018

Orbi RBR 50 no internet connection

My orbi worked find till yesterday, and todat just it died with no reason. I can connect the internet through the modem to pc directly, but If I plug the cable modem to orbi and to pc then no signa...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 26, 2018

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Have you tried a factory reset on the Orbi router then walk thru the setup wizard? 

Can you still access the routers web page? 

Is the top LED giving any color indication? 

 

kwonkor's avatar
kwonkor
Aspirant
Nov 26, 2018

It's v2.2.1.210

I'm using Arris SB6183 modem with xfinity.

I have clicked reset button twice and giving me steady white color LED. If I do the troubleshoot on window, it keeps blinking white. No purple.

I have not tried to go into routers webpage. shoud I?

 

  • kwonkor's avatar
    kwonkor
    Aspirant
    Nov 26, 2018
    If i try to log in to 192.168.1.1, it keep checking the intetnet connection and ask me to re-connect
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 26, 2018

    Is the WHITE led on top blinking or pulsating? 

    Yes try the routers web page at 192.168.1.1

    • kwonkor's avatar
      kwonkor
      Aspirant
      Nov 26, 2018
      Its steady white light. But i cannot get into router website. Pc read the cable connected, but no internet signal.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 26, 2018

        I recommend you contact NG support. 

        Blanca_O