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Forum Discussion
Orbi rbr 50 Port forwarding issues
I am trying to add ports 80, 8000, and 554 to my orbi so i can remotly see my truvision camera system. Router Firmware Version V2.5.2.4. I install these systems regularly but this is the first time...
Peace2u3 wrote:I am trying to add ports 80, 8000, and 554 to my orbi so i can remotly see my truvision camera system. Router Firmware Version
V2.5.2.4.I install these systems regularly but this is the first time I have had this hard of a time and of couse it's when I'm installing them at my own home. I have added them and ports still show closed. My modem is not a router. I have tried using Upnp and not using it. I never normally use it but thought it was worth a shot. I can view the cameras locally via the IP address in the app but not on a computer and not on data.
Let me know what you need from me.
The ports are being forwarded directly to the Truvision NVR, correct? Not to individual cameras.
Is there a model number for this camera system?
Yes, they are going directly to the recorder it is a turvision nvr 10s.
Peace2u3 wrote:Yes, they are going directly to the recorder it is a turvision nvr 10s.
About UPnP, you are referring to page 79 of the user manual?
https://static.interlogix.com/library/1072766D%20TruVision%20TVN%2010%20user%20manual-EN.pdf
and the port forwarding information on page 139?
Could you please clarify the comment " I can view the cameras locally via the IP address in the app but not on a computer and not on data."
I did not find mention of an "app" in the user manual. If a web browser on a local computer will not connect to port 80 on the NVR, then an external web browser certainly will not be able to. What software is being used to connect on ports 554 or 8000?
Just generally speaking, the steps I use to diagnose port forwarding issues is (a) test the setup locally using the LAN IP of the server, then (b) verify ports are open using something like http://canyouseeme.com or www.grc.com, and (c) test remotely using a "Hot Spot" from my cell phone.
About the upnp, I was just mentioning that I tried it, both the router and the recorder have upnp and it didn't work.
There is a TVR mobile app that works in conjunction with the recorder, I can type in the IP address of the recorder, the port number, and the user name and password and it allows you to view the cameras (the recorder) while your on the local network like wifi. You can also use the app to view them remotely as long as you have ports forwarded by using their ezDDNS servers. As far as not being able to see them on my computer, I'm referencing typing in the ip address into the url bar with the port number and it not bring the recorder up as it does on all other systems I've installed. The company recently closed their doors and their customer service is only open mon-fri at times when I am at work. I have also used them a good deal before and most of their assistance is "ah yes, I see your ports arn't opened, you need to get them open then it should work." which in their deffence is correct. Also, not that it matters but I changed the ports to 8300, 8302, and 8304. The 554 (8304) port was the RTSP service port and the 8000 (8300) port was the Server port and for the sake of saying it the 80 (8302) port is the HTTP port.
As far as your last point, I have tried using the WAN IP to view the cameras and it didn't work but it doesn't really matter because I've been using portchecktool and they keep saying closed no matter what I change in the router. And yes, I've also used my cellular data to test the "remote access".
I would love to contact NG support but I'd really rather not pay for $90 for 1 phone call.
Canyouseeme showed this
Error I could not see your service on ######## on port (8304)
Reason: Connection timed out