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Forum Discussion

RobU's avatar
RobU
Aspirant
Jul 02, 2021

Orbi RBR 50 Verizon FIOS

I purchased Orbi RBR50 with a single  satellite RBS50 directly from verzion back in 2018.  I was not aware at the time that Verizon has it's own proprietery firmware  V2.1.4.16_1.0.0.11  on these dev...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 06, 2021

Any progress on this? 

RobU wrote:

I purchased Orbi RBR50 with a single  satellite RBS50 directly from verzion back in 2018.  I was not aware at the time that Verizon has it's own proprietery firmware  V2.1.4.16_1.0.0.11  on these devices.  The firmware can't be upgraded and the biggest problem i have is that i want to create more coverage in my home. I purchased a satellite from Netgear and it was during this time that i discovered that the new unit would not pair up with the router.  I was able to return for a full refund. 

I am  happy with the Orbi . I think its a great product. I dont want to spend several hundred dollars on a brand new system. 

I didnt try to get support from Verizon yet.  Searching the internet , it seems people that have a similar situation were not able to get it resolved.  I would be content buying compatible satellites that have the same firmware but am unable to locate them anywhere.

I dont want to blame netgear for this but i have to quesiton why they would allow another vendor to write their own code that basically locks  the end user out of upgrading. It should be on netgear to provide a solution.