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Orbi RBR10 - Unable to play Amazon Prime
Since setting up the Orbi mesh and WiFi, once connected we are unable to play Amazon Prime or SkyGo videos. It works fine (we are able to stream videos) if we reconnect to original router which the O...
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Blaize12 wrote:Since setting up the Orbi mesh and WiFi, once connected we are unable to play Amazon Prime or SkyGo videos. It works fine (we are able to stream videos) if we reconnect to original router which the Orbi is connected to.
Well done setting the orbi router to AP mode ha sorted it, can now play Amazon Prime and SkyGo whilst connected to the orbi WiFi. Thanks your help!! 👍🏻
Blaize12 wrote:
Well done setting the orbi router to AP mode ha sorted it, can now play Amazon Prime and SkyGo whilst connected to the orbi WiFi. Thanks your help!! 👍🏻
You rock