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Forum Discussion
Orbi RBR20 - Reset and cannot reconnect armor service
Hi there, I have reset my netgear orbi, and now have issues setting up netgear armor. I have launched the app and it only gives me the option to activate the trial version, even though I have a pai...
Jxl_nz wrote:
however I do not have the option to contact support as my warranty has expired.
Hardware warranty is one thing. Support for subscriptions is different:
https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service
Thanks for the reply. The options do not allow me to contact support for Armor, everytime I try and log a call, the website says my device is out of warranty and does not allow me to select the subscription service.
Plus I keep getting this message when I try the support page (from 4 differen devices and 3 different browsers):
This page isn’t working
my.netgear.com redirected you too many times.
ERR_TOO_MANY_REDIRECTSHello jxl_nz,
Welcome to the NETGEAR Community!
Are you still having issues with getting support for your Armor subscription?
Best,
Kevin
Community Team
Jxl_nz wrote:
Thanks for the reply. The options do not allow me to contact support for Armor, everytime I try and log a call, the website says my device is out of warranty and does not allow me to select the subscription service.
Try here:
NETGEAR Armor - NETGEAR Communities
There may be a Netgear minder who keeps an eye on that section.
