NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBR20 and 2.4GHz devices
I have a new Shark robot vacuum that requires access to the 2.4 band. I followed the steps outlined by FURRYe38 in the response when I initially set it up. Unfortunately, it's no longer connected, s...
Could you please comment on what indicates the iPhone is connected to WiFi at 5G?
(is it the iPhone itself or the Orbi app?)
(Another) of the frustrating things about the Orbi app and web interface is how long it takes them to update the status of connected devices. I always thought, "it's a computer. the status will update faster than I can blink." Alas, that is not the case. There is a timer in the Orbi firmware that periodically scans for connected devices. It can be 4-5 minutes before a device status is updated.
The robot vacuum was connected to WiFi before? (for how long?)
On the Shark TroubleShooting Guide, https://www.sharkclean.com/include/pdf/robot-troubleshooting-guide.pdf
item #6 talks about hidden networks and mentions typing in the SSID "instead of choosing it from the list displayed in the SharkClean® mobile app". Does the Orbi WiFi appear on the Shark mobile app? Since the Shark can detect only 2.4G WiFi, displaying the Orbi WiFi SSID on the app would seem to indicate that it has detected the Orbi 2.4G WiFi channel. What error message appears after selecting the Orbi WiFi?
I was seeing my iPhone listed as connected to 5G even though I had turned off the broadcast function for 5G. It was listed that way on the Orbi app on my phone as well as the laptop app.
The robot was connected to the 2.4 network for 3 days.
I don't see anything related to the network in the shark app, but I can't get to the pairing mode until I can get my phone on 2.4 band.
When you use the app, Step 3 does not display the Shark WiFi?
instead of choosing it from the list displayed in the SharkClean® mobile app
I'm not sure what Step 3 you are referring to. The Shark Robot is no longer connected to Wi-fi. I have to get my phone off the 5G band and onto the 2.4 band to try to connect with the Robot. That's where I'm stuck. I have disabled the broadcast of the 5g band in the Advanced Router settings. On my phone, I disconnect and "Forget" the network but when I reconnect, I'm still on the 5G band.