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Forum Discussion

Aspirant

Jan 16, 2022

Orbi RBR20 and 2.4GHz devices

I have a new Shark robot vacuum that requires access to the 2.4 band. I followed the steps outlined by FURRYe38 in the response when I initially set it up. Unfortunately, it's no longer connected, s...

Aspirant

Jul 08, 2022

I have a similar problem with my motorized shades.

The ioT device (whether the vacuum or motorized blinds) connects to the Orbi at 2.4gHz.

That's NOT the problem. The problem is that the setup of the device requires a computer, smartphone, tablet connected at 2.4 as well.

I have found no way of forcing the Orbi RBR20 to use the 2.4 band only. The smart device connection to the router is not user-determinable.

I will also comment that many manufacturers of IoT devices don't require that both the IoT and the setup device are connected to the same band. In my experience, this includes MyQ (Chamberlain garage door openers) and Enphase (solar).

The information I have found in other posts do not apply to the RBR20.

CrimpOn
Guru - Experienced User
Jul 08, 2022
Tandemist wrote:

The information I have found in other posts do not apply to the RBR20.

Could you please be more specific about which information does not apply to the RBR20?
- Tandemist
  Aspirant
  Jul 08, 2022
  I was referring ONLY to instructions I have seen regarding selecting only one of the broadcast bands. That does not seem to be possible on the RBR20.
  - CrimpOn
    Guru - Experienced User
    Jul 08, 2022
    Tandemist wrote:
    I was referring ONLY to instructions I have seen regarding selecting only one of the broadcast bands. That does not seem to be possible on the RBR20.
    
    Page 82 of the RBR20 user manual shows how to disable broadcasting the SSID of the 2.4G or 5G channel. A common suggestion for dealing with troublesome IoT setups is to temporarily disable the 5G SSID broadcast, "forget" the Orbi WiFi, then reconnect - which will be to the 2.4G channel.
    
    https://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf
    
    I have no idea why Netgear seems to have removed this ability from the AX product line,, but it does remain available on the original AC Orbi products.