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Forum Discussion
Orbi RBR20 and 2.4GHz devices
I have a new Shark robot vacuum that requires access to the 2.4 band. I followed the steps outlined by FURRYe38 in the response when I initially set it up. Unfortunately, it's no longer connected, s...
mrsbeisly wrote:
I'm not sure what Step 3 you are referring to.
Totally "My Bad". The installation directions:
https://www.sharkclean.com/include/pdf/qsg-RV1000.pdf
The instructions say nothing about connecting the phone to 2.4G. They say only that the WiFi system must support 2.4G, and the Orbi does.
Can you please try those instructions and describe what happens on Step 3?
The instructions for the vacuum hint at the 2.4 GHZ band connection requirement without explicitly stating that the smart device MUST be connected to the 2.4 band
Here's the quote
"Note: your network
must be 2.4 GHz to
work with the app."