NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi RBR20 and Satellites Repeatedly Losing Internet
Hello, I've had the Orbi for about 5 months now. It works well most of the time, except about once every three or four days. At that time it drops the internet, comes back on, drops the internet ...
I pulled both satellites off. The issued continued, though with less frequency. It became about once every day or two. I added both satellites back. The first about a week later and the second about a week after that. The frequency of interruptions did not change with zero, one, or two satellites.
About a week ago, I downloaded the most recent firmware on the router (V2.3.5.30) and satellites. Since then, I have not experienced the interuptions that had been occuring. The network appears to be more stable.
Thank you FURRYe38 for your support
The firmware is V2.3.5.26.
The modem is a Verizon modem, it is the Verizon Fios Gateway AC1750 Wi-Fi (G1100).
The Orbi is operating in Router Mode.
The home is approximately 1,400 SF. The Router "base" is in the basement at the cable box. The first satellite is on the first floor 12 vertical feet up and approximately 30 horizontal feet over. The second satellite is on the second floor. 24' or so above the "base". I have placed the first satellite closer to the base, but had the same issue.
The 2.4 channel is set to 6 and the 5.0 channel is set to any. I have two to four "neighboring" Wi-Fi networks, depending on where I am in the house.
I will try beamforming, MIMO, and WMM. Thank you.
Your FIOS already had a built in router. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
- Thank you!
I made the adjustments as recommended to use the Orbi as an Access Point. The problem remains, although is not as bad and repeated as it was.
About once a day at various times, the entire Orbi network goes down. It’s not just the WiFi aspect, even our TV - hard wired to the Orbi base - will lose the internet connection for about two minutes.
Any additional suggestions?Can you turn OFF the RBSs temporarily and test with just the RBR to see if the wifi there works ok?
Then add 1 RBS, the one at 30feet out. Turn it on and test again.
The one at 24feet is too close. Lets see if using just the RBR first ensures the wifi works there, then try with just 1 RBS at 30 feet out.
I pulled both satellites off. The issued continued, though with less frequency. It became about once every day or two. I added both satellites back. The first about a week later and the second about a week after that. The frequency of interruptions did not change with zero, one, or two satellites.
About a week ago, I downloaded the most recent firmware on the router (V2.3.5.30) and satellites. Since then, I have not experienced the interuptions that had been occuring. The network appears to be more stable.
Thank you FURRYe38 for your support