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Forum Discussion
SATCHIRATOR
Jul 22, 2020Aspirant
ORBI RBR20 CONNECTION ISSUES AFTER UPDATING TO V2.5.1.16
I just updated my Orbi RBR20 router to the latest firmware version V2.5.1.16 and i have a big connection issue which is the router keeps rebooting every 10 seconds, knowing that before this update my...
- Jul 22, 2020
I would make contact with NG support to see what options are available to you.
Good Luck.
plemans
Jul 22, 2020Guru - Experienced User
Have you tried factory resetting? maybe an old setting is putting it in a loop.
While its powered on, push and hold reset for 7-15 seconds. You'll need to re-run setup.
- SATCHIRATORJul 22, 2020Aspirant
YES i did it but nothing happened always the same issue
- plemansJul 22, 2020Guru - Experienced User
you can try recovering it via tftp.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
- SATCHIRATORJul 22, 2020Aspirant
thank you for the answer and help; i downgraded the vesion of the firmware but the router keeps rebooting over and over again every 10 seconds.