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Forum Discussion
AndyJapp
Feb 20, 2019Guide
Orbi RBR20 constantly offline
I bought an Orbi RBR20 system a couple of weeks ago. First it worked well but then I updated the firmware. Since then the satellites have disconnected around 2-3 times a week (distance less than 10 m...
Chuck_M
Feb 21, 2019Mentor
What kind of modem (make model) is Orbi connected to?
I wonder if there is something going on with the cable modem side of all of this since the ethernet connection appears to solve it each time.
Is Orbi in AP or router mode?
AndyJapp
Feb 21, 2019Guide
Hi!
As I mentioned in an earlier reply: Orbi is connected to Inteno XG6846 Broadband Switch. My old WiFi router works fine with it, tried the same ports as well.
Orbi system is in router mode.
Should I try it in Access Point mode?
As I mentioned in an earlier reply: Orbi is connected to Inteno XG6846 Broadband Switch. My old WiFi router works fine with it, tried the same ports as well.
Orbi system is in router mode.
Should I try it in Access Point mode?
- FURRYe38Feb 21, 2019Guru - Experienced User
Yes try AP mode on the Orbi.
Also be sure to set the distance between the Orbi base and satellites farther out. Close than 30 feet between them is too close.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
I would also do this, turn OFF the satellite(s). Just test with the Orbi base and this Internet switch. Does the base keep disconnecting?
Possible there maybe a problem between the Orbi router and this switch.
What Mfr and model# is the prior router?
- AndyJappFeb 21, 2019Guide
Tried AP mode. Messed up everything. Switched back to router mode.
Somebody says that more than 30 feet is too far but according to you less than 30 feet is too close. Can’t be that the only possible distance is 30 feet... I can’t move satellites further away, because 1) my devices (printer, server) are where they are and 2) moving the other satellite would mean placing it outside. I guess it doesn’t like rain or snow too much... :-) I don’t think that the channels are not congested, there aren’t many networks in the neighbourhood.
- FURRYe38Feb 21, 2019Guru - Experienced User
You can have more that 30 feet in between the base and satellite. Mines at 40 feet. Also kind of depends on building materials. Others have reported 60 feet in between.
AndyJapp wrote:
Tried AP mode. Messed up everything. Switched back to router mode.
Somebody says that more than 30 feet is too far but according to you less than 30 feet is too close. Can’t be that the only possible distance is 30 feet... I can’t move satellites further away, because 1) my devices (printer, server) are where they are and 2) moving the other satellite would mean placing it outside. I guess it doesn’t like rain or snow too much... :-) I don’t think that the channels are not congested, there aren’t many networks in the neighbourhood.