NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBR20 constantly offline
I bought an Orbi RBR20 system a couple of weeks ago. First it worked well but then I updated the firmware. Since then the satellites have disconnected around 2-3 times a week (distance less than 10 m...
Tried AP mode. Messed up everything. Switched back to router mode.
Somebody says that more than 30 feet is too far but according to you less than 30 feet is too close. Can’t be that the only possible distance is 30 feet... I can’t move satellites further away, because 1) my devices (printer, server) are where they are and 2) moving the other satellite would mean placing it outside. I guess it doesn’t like rain or snow too much... :-) I don’t think that the channels are not congested, there aren’t many networks in the neighbourhood.
Hi again!
Does anybody have any other ideas? Nothing works. I’ve tried everything and yet the same problem remains: Orbi keeps dropping offline often, even 5 times a day. Every time either unplugging the network cable or rebooting Orbi solves the problem, but it’s VERY annoying to have to do this many times a day. The connections is always available but how could I stop Orbi from dropping it so often. Has anyone heard of a similar problem?
AndyJapp wrote:
Hi again!
Does anybody have any other ideas? Nothing works. I’ve tried everything and yet the same problem remains: Orbi keeps dropping offline often, even 5 times a day. Every time either unplugging the network cable or rebooting Orbi solves the problem, but it’s VERY annoying to have to do this many times a day. The connections is always available but how could I stop Orbi from dropping it so often. Has anyone heard of a similar problem?
As I mentiioned earlier, if disconnecting/connecting the WAN cable resolves the issue then this is very likely a DHCP request issue. I asked you to provide the ISP lease time. I think that we can solve this issue by asking Orbi to send lease renewal more frequently. You don't think that this is relevant as I can understand from your comments above! :)
If nothing seems to work, I would make contact with NG support and ask about an RMA.
AndyJapp wrote:
Hi again!
Does anybody have any other ideas? Nothing works. I’ve tried everything and yet the same problem remains: Orbi keeps dropping offline often, even 5 times a day. Every time either unplugging the network cable or rebooting Orbi solves the problem, but it’s VERY annoying to have to do this many times a day. The connections is always available but how could I stop Orbi from dropping it so often. Has anyone heard of a similar problem?
- Hi, ekhalil. I seem to have a similar issue on my RBK50. How could I “solve this issue by asking Orbi to send lease renewal more frequently”? Thanks.
Hi P95357 ,
Please follow the following steps:
- From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
- Enter admin as user name and your router’s management password
- Tick "Enable Telnet" option
- Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
- Enter the following commands:
- root@RBR50:/# config get wan_lease —> Should give you 86400 which means 24 hours
- root@RBR50:/# config set wan_lease=3600 —> 3600 means 1 hour
- root@RBR50:/# config commit
Thank you, ekhalil
I tried it but I can't do step 4:
- Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above"
After completing all previous actions, once connected via Ethernet to the Orbi with a laptop computer, I type 192.168.1.1 and it gives me a "this page can't be reached" screen.
I don't want to hijack the post, so I created a new one with more information about my setup and what I have tried.
Thanks.
