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Forum Discussion
shaheernoor
May 29, 2020Guide
Orbi RBR20 disconnecting when Xbox One connects to an online game
I have one Orbi RBR20 Router and a Satellite placed throughout my home and both work great with speeds and range up to par. However once a day, when my Xbox One is on an online game, then the WiFi co...
- May 30, 2020try putting the xbox in the dmz
https://kb.netgear.com/1118/How-do-I-configure-a-device-to-be-in-the-DMZ-on-my-NETGEAR-router
plemans
May 29, 2020Guru - Experienced User
I believe the current firmware version is 2.5.1.16.
Try upgrading the firmare.
What modem are you using?
shaheernoor
May 29, 2020Guide
I've been using the modem with a previous WiFi router as well and did not have this issue with it. I am using a Hitron E31N2V1 modem
I checked for updates on my router (RBR20) via the Orbi app and it says there are no new updates.
- plemansMay 29, 2020Guru - Experienced User
The app isn't always correct. You can manually download and install the firmware.
- shaheernoorMay 30, 2020Guide
Ok, I have now updated my router (RBR20) to the latest firmware. I will let you know if the problem continues.
Thank you
- shaheernoorMay 30, 2020Guide
Aaaaand less than 12 hours later the problem remains. Before, the wifi would cut when the game round would be finished, but now it cut off right when the xbox joined the multiplayer server.
It seems that the firmware is not the problem. What else could it be?