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Orbi RBR20 dropping internet for 16 seconds every 10 minutes
Hello community I have been searching for quite some time now, as well as analyzing the problem as thorough as possible. As stated in the title, I am experiencing a problem with my RBR20 that mak...
Bugwald wrote:
Every 10 minutes (i.e. 600 seconds), the internet connection is unavailable from any of my internal devices. The connection is down for 16 seconds, and then is up again, for 600 seconds, and repeats itself throughout the day (and night).
What does it show on the Advanced Tab home page when you click the Blue Box Connection Status?
I'm interested in the DHCP lease that was provided by the ISP. Spectrum assigns me a one day lease (actually 86,400 seconds).
What DHCP lease does your ISP provide. Does the next "service break" happen when the lease is due to expire?
There are two ways to perform a Factory Reset:
- Totally from scratch. Yes, this can be a substantial amount of work to enter all of the configuration information that currently exists. (In my case well over two hours, with FAR too many opportunities to make typos.)
- Reset and Restore. With this method, memory is "cleaned out", but the configuration is simply reloaded:
- Use the Advanced Tab, Administration, Backup Settings to make a copy of the configuration on your computer.
- Do the paperclip routine.
- Connect to the web administration page.
- Proceed through the setup, ignoring changes until you get to a page where you can Continue the setup or Load a Saved Configuration. In particular, do not change the SSID/password.
- Select the option to reload, then browse to that saved configuration and reload it.
- The router will restart and the configuration will be restored, WiFi SSID/password, security questions, all IP assignments, DDNS, etc. etc.
- This procedure can take less than 10 minutes
Bugwald wrote:
Every 10 minutes (i.e. 600 seconds), the internet connection is unavailable from any of my internal devices. The connection is down for 16 seconds, and then is up again, for 600 seconds, and repeats itself throughout the day (and night).
What does it show on the Advanced Tab home page when you click the Blue Box Connection Status?
I'm interested in the DHCP lease that was provided by the ISP. Spectrum assigns me a one day lease (actually 86,400 seconds).
What DHCP lease does your ISP provide. Does the next "service break" happen when the lease is due to expire?
There are two ways to perform a Factory Reset:
- Totally from scratch. Yes, this can be a substantial amount of work to enter all of the configuration information that currently exists. (In my case well over two hours, with FAR too many opportunities to make typos.)
- Reset and Restore. With this method, memory is "cleaned out", but the configuration is simply reloaded:
- Use the Advanced Tab, Administration, Backup Settings to make a copy of the configuration on your computer.
- Do the paperclip routine.
- Connect to the web administration page.
- Proceed through the setup, ignoring changes until you get to a page where you can Continue the setup or Load a Saved Configuration. In particular, do not change the SSID/password.
- Select the option to reload, then browse to that saved configuration and reload it.
- The router will restart and the configuration will be restored, WiFi SSID/password, security questions, all IP assignments, DDNS, etc. etc.
- This procedure can take less than 10 minutes
The lease time is 20 minutes, and the remaining time (at this point) is 12 minutes. It doesn't match with the drop interval.
Good idea, but I don't think that is the culprit.
But, I will most certainly follow your advice, and schedule, and try to "reset" my router. I think that will be much closer to a solution than anything else I've tried.
Thanks! I'll keep you posted 🙂
Update:
I did a "reset", like you suggested, and it looks like it worked!
I was a bit reluctant, but you made a point in the fact that this operation cleared the memory. And if there were other remaining settings from earlier versions, I guess they disappeared as well.
Thanks a bunch!
Bugwald
For some time now, I have wanted to record my Orbi when it renews the IP lease. i.e. capture the DHCP packets between the Orbi router and the ISP DHCP servers. The Orbi debug page has an option to record LAN/WAN traffic and save it to a file on the user computer where a tool such as Wireshark can be used to examine the packets. This is totally impractical with my 24hour lease time, because the debug buffer fills up and 'rolls over' after about an hour. With your 10 minute lease time, it would be possible to capture the process.
If the issue comes back, that might be something to consider.