Orbi RBR20 dropping internet

what actual modem is it connected to? 

You might try the newer firmware. (Not actually on the latest)

https://www.netgear.com/support/product/rbr20

Make sure to update the satellites first. 

And I'm always a fan of a factory reset after upgrading firmware and if you still have issues. 

Hello born-to-tri,

Welcome to the NETGEAR Community!

I understand that you are experiencing network stability issues using your RBR20. The latest released firmware for your RBR20 is firmware version 2.7.4.24. 

Please navigate to the link below for the firmware version 2.7.4.24 file for your RBR20 to the latest released firmware.

Please update your RBR20 to the latest released firmware.

For more information on manually updating your RBR20 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com

Please let me know if this helps!

Best,
Kevin
Community Team

Any progress on this? 

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born-to-tri wrote:

I have been experiencing internet drops on my RBR20 the last couple of months. We've had this system for +/-2 yrs, and have randomly started experiencing issues the last couple months, with no change in network setup. I have multiple devices connected to WiFi and my PC connected via ethernet. Internet drops on all devices (including ethernet connected PC) at the same time, so it's not solely a WiFi issue. I have talked to my ISP (Spectrum) a couple of times and they have not seen any issues or connection drops in the Modem. I have tried bypassing the router and doing a hard connection to the PC from the modem, and I did not have any drops during those few hours.

 

I have rebooted the modem & router many times, no improvement

I have done a factory reset of the router, no improvement

I have checked that firmware is up-to-date, no improvement. After checking firmware, a new firmware was released and updated, no improvement (current firmware is V2.7.3.22)

I have tried changing the channels to manual (1, 6, and 11 for 2.4Ghz, and something else for 5Ghz), no improvement (although this would only affect WiFi, not the ethernet)

I have tried switching out ethernet cables, no improvement

 

I'm at a loss and am getting extremely frustrated. In fact, while writing this post, internet dropped again. The modem shows a solid internet connection, but here I am without connection.

 

EDIT: may be worth noting that the LED ring on top does not turn pink when internet drops, which I find odd.

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