NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Chydroski
Mar 19, 2020Tutor
Orbi RBR20 Dropping Wi-Fi Network Coverage
Hi everyone. I’ve seen similar posts but never an actual solution to this problem. I’m running an RBR20, and 2 RBS20 satellites. All 3 with the latest firmware. I’ve replaced the modem, I’ve got a ...
FURRYe38
Mar 19, 2020Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
- ChydroskiMar 19, 2020TutorUnderstanding I’ve seen this “copy-paste” questionnaire all over the forums, I’ll play along. Also acknowledging that I’ve tried all the advanced settings you mentioned already.
Modem: Netgear Nighthawk CM1200
Orbi is in Router mode
2400sq ft with the satellite and router roughly 25ft apart
And I’ve already set the frequency channels and other advanced settings below.
Let me reiterate that it’s not a connection quality issue with my devices or satellites. When they are connected, they work great. The issue is that the entire network (even trying to detect it) disappears sporadically, dropping all devices when it does.- FURRYe38Mar 20, 2020Guru - Experienced User
Thanks for playing since we don't know what you have tried or what your configuration is, I ask these questions. Helps us to know what you have configured. Not everyone as the same configuration.
"2400sq ft with the satellite and router roughly 25ft apart" a bit too close. 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
If your turn OFF the RBS, is wifi stable?
Any Wifi Neighbors near by? If so, how many?
- ChydroskiMar 20, 2020TutorAbsolutely. That’s understandable.
I have had the same exact issue with both of the RBS powered off and not connected to the RBR.
I’ve also done a factory reset, booted up only the RBR and sat in the same room while this has happened. Essentially, the Wi-Fi network just toggles randomly between being available and not being available, kicking me and every device off the network whenever it toggles.
- Retired_MemberMar 20, 2020
Chydroski wrote:
Understanding I’ve seen this “copy-paste” questionnaire all over the forums, I’ll play along.
The sad part is that it's all from the same person :smileysad: