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Forum Discussion

kotton's avatar
kotton
Aspirant
Jan 21, 2021

Orbi Rbr20 Ethernet not working

I've got an rbr20 with 2 satellites that all work fine on WiFi. I used to have a home NAS connected via the Ethernet port that also worked fine. Now when I try to use anything else on the Ethernet po...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 21, 2021

Have you powered OFF the RBR for 30 seconds with a wired PC connected to the RBR then turned the RBR back ON?

Do all ports not work? 

Swapped LAN cables for good quality or known working cables? CAT6 is recommended. 

Be sure your devices are set for networking configuration to automatic obtain IP addressing and not static IP addressing ON your devices. 

  • kotton's avatar
    kotton
    Aspirant
    Jan 26, 2021
    Tried that and no luck. The laptop is Windows 10. It recognises that the Ethernet is connected but says "unknown connection"
    Is there some settings in the Orbi that I need to change? Can you get internet via the WiFi and the Ethernet at the same time?
    I can't understand why I could just plug my NAS into the Ethernet and it worked out of the box but nothing else seems to be able to get internet via the Ethernet port?
    • kotton's avatar
      kotton
      Aspirant
      Jan 28, 2021
      Anyone have any suggestions?
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jan 28, 2021

        I would make contact with NG support to see what your options are...

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Jan 28, 2021
      kotton wrote:
      Tried that and no luck. The laptop is Windows 10. It recognises that the Ethernet is connected but says "unknown connection"
      Is there some settings in the Orbi that I need to change? Can you get internet via the WiFi and the Ethernet at the same time?
      I can't understand why I could just plug my NAS into the Ethernet and it worked out of the box but nothing else seems to be able to get internet via the Ethernet port?

      I have a Windows 10 laptop that does something similar. ("unknown connection")

      What I have been doing is go into the Control Panel, Network Settings, "Disable" the ethernet adapter, then "Enable" it.

      Hot Damn.  NOW it sees the Orbi.

      Eventually I will have to figure out why this is happening. For now, it's just "disable - enable" and get on with life.

      • kotton's avatar
        kotton
        Aspirant
        Jan 28, 2021
        Interesting. I'll try that. But what I really need is for the security camera NVR to connect.