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malibuskier's avatar
malibuskier
Follower
Dec 22, 2019

Orbi RBR20 Firmware update issue

Hello,            I just attempted to update my Orbi RBR20 system to firmware v2.3.5.36 but was only partially successful.  The router shows the correct version but the satelite show v2.3.5.26.  At ...
olGrump's avatar
olGrump
Initiate
Dec 22, 2019

HI I received an email that there is a firmware  update, i have at present v2.3.5.26 showing on the router and two satellites but when I go to update I keep getting a messege back saying " no updates availible " something is not quite right here, what do you do ???

CrimpOn's avatar
CrimpOn
Guru - Experienced User
Dec 22, 2019

If you are happy with the Orbi now, leave it alone.

If there is anything that is "not working", please post a question and give people a chance to weigh in on solutions.

 

(these damn emails are SO FRUSTRATING)

  • Neeik's avatar
    Neeik
    Aspirant
    Feb 28, 2020

    I have a problem, RBR20 additional satelite doesn't work via daisy chain, I have Router > Sat-1 > Sat-2 setup, I checked the setting for daisy chain is enabled via admin, changed sats around, changed settings & rebooted numerious times.

     

    What I can see is the sat furthest away keeps trying ( and failing ) to connect to the router.... why... its not going to work sat2... your just to far away mate.... sat-1 is only 20 feet away, connect to that, I am thinking about firmware update as I am on V2.3.5.26, but I just know its going to give me more problems reading everyone else's posts..... any other suggestions anyone ? or do I bite the bullet ?

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Feb 28, 2020

      30 feet is recommended in between RBR and RBS and in between RBSs to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

       

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many?

       

      Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

      Try disabling the following and see:
      Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

       

      Has a factory reset and setup from scratch been performed since last FW update?

       

      What is the Mfr and model# of the ISP modem the NG router is connected too?

    • olGrump's avatar
      olGrump
      Initiate
      Feb 28, 2020
      Decided to leave it and get on with life.. tried again still says firmware up to date but according to netgears email it isn’t.
      • Retired_Member's avatar
        Retired_Member
        Feb 29, 2020
        olGrump wrote:
        Decided to leave it and get on with life.. tried again still says firmware up to date but according to netgears email it isn’t.

        The email is for NG FW BETA testers.  Leave it be and enjoy your Orbi.  Lots of other stuff to worry about.

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Feb 28, 2020
      Neeik wrote:

      I have a problem, RBR20 additional satelite doesn't work via daisy chain, I have Router > Sat-1 > Sat-2 setup, I checked the setting for daisy chain is enabled via admin, changed sats around, changed settings & rebooted numerious times.

       

      What I can see is the sat furthest away keeps trying ( and failing ) to connect to the router.... why... its not going to work sat2... your just to far away mate.... sat-1 is only 20 feet away, connect to that, I am thinking about firmware update as I am on V2.3.5.26, but I just know its going to give me more problems reading everyone else's posts..... any other suggestions anyone ? or do I bite the bullet ?

      V2.3.5.26 is the newest firmware except for a "Hot Fix" that claims to have fixed the SSL Certificate problem.

      https://kb.netgear.com/000061404/RBR20-RBS20-Firmware-Version-2-3-5-36-Hot-Fix 

      I doubt very much if manually updating to that version will accomplish anything.

       

      Was Daisy Chain not enabled previously?  My memory is that Orbi's come "from the factory" with Daisy Chain enabled, even when the customer purchases a boxed set of one router and one satellite (as I did). I have always thought this was to ensure that a customer could purchase a satellite and it would "just work" because Daisy Chain was already enabled.   If Daisy Chain was NOT enabled and you recently enabled it, perhaps the satellite somehow learned that Daisy Chain cannot be used and that is why it is seeking the router.  If that is indeed the case, then I would bring the satellite close to the router and let the router inform it that Daisy Chain can be used.

       

      Rather than "bite the bullet" and install new firmware, I would "bite the bullet" and do a "Factory Reset", which involves reconfiguring the whole system. https://www.youtube.com/watch?v=cMw4ePACgc4 

      • Neeik's avatar
        Neeik
        Aspirant
        Feb 28, 2020

        Thanks for you response, it was activated as on by default, I turned it off, tried... restart etc, didn;t work... then on... restart tried.. still no joy, I had already tried a factory restart and that didn't work, just did the firmware updated, and for some weird reason it seems to work... although, will soon find things that no longer work...   will update this thred for any other problems