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Forum Discussion

Tutor

Aug 24, 2020

Orbi RBR20 frequently dropping connection

Hi, My Orbi RBR20 is getting frequent dropouts where all connected devices looses connection. The wifi can't be "seen" for aprox 2 minutes and then it comes back, wired connections loose access t...

Tutor

Aug 24, 2020

FURRYe38 Both suggestions were already tried. The satellite is not in use at all and setting manual channels doesn't have any effect.

Mstrbig I will try to MU-MIMO enabled, thanks

Guru - Experienced User

Aug 24, 2020

OK, just checking.

As last resort, try a factory reset and setup from scratch if this hasn't been done since last FW update.

-Oscar- wrote:
FURRYe38 Both suggestions were already tried. The satellite is not in use at all and setting manual channels doesn't have any effect.

-Oscar-
Tutor
Aug 24, 2020
FURRYe38 Yes unfortunately I did a factory reset yesterday :-(
- FURRYe38
  Guru - Experienced User
  Aug 24, 2020
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
  
  What devices do you have all connected to the RBR?
  
  You might try reverting FW version to last version and see. If the problem continues, I would make contact with NG support to see what your options are.
  -Oscar- wrote:
  FURRYe38 Yes unfortunately I did a factory reset yesterday :-(
  - -Oscar-
    Tutor
    Aug 24, 2020
    FURRYe38
    I'm fairly sure it's an Inteno Switch XG6746.
    
    My connected devices include:
    Laptop
    Macbook
    iPhone (2)
    iPad
    LG TV
    Apple TV
    Desktop computer (wired)
    As the problem has persisted through a few firmware versions I think it's a dead end reverting. Unless you mean going back to some specific firmware version?
    
    OK, I guess I'll have to reach out to support and see. Thanks