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Forum Discussion
Orbi RBR20 frequently dropping connection
Hi, My Orbi RBR20 is getting frequent dropouts where all connected devices looses connection. The wifi can't be "seen" for aprox 2 minutes and then it comes back, wired connections loose access t...
Mstrbig Not sure if random luck but after I enabled MU-MIMU setting the Orbi was up for 21 hours before first 2min down-time. Much more stable than past few months.Thanks!
I'll try the wan_lease setting with telnet next as suggested.
Mstrbig FURRYe38 Had a good uptime for well over 24 hours again. Unfortunately today we've had two drops already aprox 1 hour interval (one in the middle of a work video conference call). Can't explain why - luck or the changes with MIMU and wan_lease do have some positive effect.
Thanks for the suggestions regardless. If anyone has any other suggestions feel free to share. Or I will probably need to switch out my system completely.
Apologies if asked and answered:
Grasping for straws, lol
When the dropout happens, what task is usually being performed?
Are you plugged into a UPS or directly to a wall plug?
Are there any heavy power using devices plugged into the same circuit? I had a similar issue, where a huge commercial printer was plugged into an outlet on the same circuit as the router and 3 PCs. Their network constantly loss connection. It turned out to be the heater circuit kept coming on preiodically, causing a brownout situation.
Are the satellites too close or too far away?
Regarding your conference call, is your phone device wired or wireless?
No worries happy for any help I can get!
- When the dropout happens, what task is usually being performed?
- It seems random, but we notice mainly when streaming. Maybe because you just take notice then. I have uptime monitor running 24/7 now and from what I can tell there were drop-outs during the night as well, 3am when we did basically nothing.
- Are you plugged into a UPS or directly to a wall plug?
- Wall plug directly
- Are there any heavy power using devices plugged into the same circuit? I had a similar issue, where a huge commercial printer was plugged into an outlet on the same circuit as the router and 3 PCs. Their network constantly loss connection. It turned out to be the heater circuit kept coming on preiodically, causing a brownout situation.
- Just the orbi router by itself
- Are the satellites too close or too far away?
- I'm not using the satellite at all for debug reasons at the moment
- Regarding your conference call, is your phone device wired or wireless?
- That call was on skype (laptop)
- When the dropout happens, what task is usually being performed?
Dropouts could be ISP, device, power, WIFI interference or firmware related as others have reported issues after firmware update.
Did you recently get a firmware update for the Orbi?
Have you tried another WIFI channel? I may have mentioned, I use NetSpot to find other WIFI networks close by and switch to a lesser used channel.
Mstrbig I think it's firmware but it's been going on for multiple firmware versions. To rule out ISP being the cause, I monitored with ethernet cable straight from the ISP's switch for 16 hours without interrptions. I could possibly run it longer to rule it out completely.
Yes but I didn't dig deep into it. Just selected some other channel than auto. Good tip though, I could have a look with NetSpot.
Sometimes for some reason on any device a firmware upgrade requires a factory reset and reconfigure. You can backup the settings of the Orbi router so it's a lot faster. factory reset, re-configure, restore backup. Worth a try if all else fails.
Seems like you may have a faulty system IMO, if this has been on going over several versions of FW, this would point to a problem on the HW side. IF this was a FW issue, more users would be posting about this. Thought RBR20 users have psoted seeing various issue, most cases get resolved with what we have tried here.
If this it out of warranty, then seems like you may need to find another solution. If it's under warranty, I would make contact with NG support to see what options are hope to you.
Last option would be to install a different router between the modem and RBR and configure the RBR 20 for AP mode. See if the RBR still experiences this issue or not. Different modes may experience different things...
-Oscar- wrote:Mstrbig Yes did that the day before yesterday unfortunately :-(
