NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBR20 has wifi connection, but no internet on iphones only.
Noticed this weekend that I was not getting connection to the internet with my Orbi wifi on my iPhone. Husband is having the same issue. My personal computer is working with certain websites (those...
Comcast modem/router model name XB3.
Private address is off
iCloud relay is off
No change.
Private address is off
iCloud relay is off
No change.
The comcast device is a modem/router combo device.
It can cause a double nat and issues.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode