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Forum Discussion
Orbi RBR20 is Blocking Email Messages From Being Sent
Hello everyone. I'm new to the community, so please bear with me if I'm doing anything that does not follow normal protocol. :-) Lots of details to share, but hoping that someone might be able ...
Thanks much CrimpOn!
Yes, I suspect that something did indeed "change" after 6 months of worry free internet and email usage that I had experiences with my Orbi RBR20. However, the fact that both my Microsoft (Outlook) and Apple (iPhones and ipads) ALL quit sending emails at the same time, leads me to believe that it is not something on their end, but rather the Orbi router and associatd setting(s) that may now need tweaking.
I have firware updates on the Orbi scheduled to take place automatically, so perhaps an update from their side may have caused the disruption of sending emails.
Regarding your question on type of email services... I'm simply using Outlook 2010 (I know, I know, I need to update) set up as an IMAP account through my ISP, Spectrum (formerly Brighthouse).
Has a power off the Orbi system and ISP modem for 1 minute then back on been performed since last update?
Yes, both times that I did the power cycle on the Orbi, I also disconnected power from my cable modem to restart it... well over a minute.
Is Armor or Circle enabled on the RBR?
I would presume something either at the ISP or mail services level needs to be looked at. If this had been working in the past with out any changes on the Orbi system, then all of a sudden stopped, would not be a Orbi problem I believe.
You can try a factory reset on the Orbi system however I would first look at the ISP or mail system first.
Thanks FURRYe38
The trial period offered for Netgear Armor has long expired (I did not subscribe after that) and I do not have Circle enabled.
I've talked to my ISP four times and they are holding their ground on the fact that if I'm able to send email via their Webmail service (which I can with no problems at all), then all from their side is working and that it is either something that Microsoft (Outlook on two computers) or Apple (their mail client on two phone and two ipads) have changed. I'm simply not believing that to be the case due to the fact that all SIX devices stopped being albe to send email at the same time. This is combined with the fact that I'm able to send email when hardwired directly from the computers into the cable modem and also able to send email from both iPhones when disconnected from wi-fi and using cellular service to send.
I really appreciate those trying to help me out, but cringe at the thought of having to pay Netgear $89 to help fix this problem.
Ugh!